Last year, the country ran out of the product, when it was needed the most! This year round, we have spent even more time and planning to make sure we will be able to provide rock salt for as many people and organisations that need it.
With these precautionary measures in place, we can ship stock even quicker than last year, as there should be no unforeseen circumstances, cropping up anytime soon!
As we have direct communication with the Delivery Networks and their Depots, we can find Estimated Times, Change Deliveries, Book AM or PM's within a few short minutes. After any changes to an order, we will let you know straight away! Whether it by E-mail or Phone, we will get in contact and keep you in the loop, all the way through to Delivery.
One of the biggest problems we have seen throughout 9 years of operating as a company, is the lack of communication and the consequences that follow. As we are an Online Business only, we rely on our reviews. If our customers aren't informed, it is catastrophic for us, too. This is the reason why we ask for a Contact Number and an E-mail, and why we send real-time Tracking Information.
Again, this is a phrase a lot of companies use to sound customer orientated. I can't stress, how Customer Focused we are and have to be to survive and thrive as a business. We're a very, very small office, who run, maintain and improve our website(s), so the whole process from start to finish is as smooth as possible!
Whilst navigating through the website, you will notice how we have managed to maintain a high rating from our Customers throughout the years and the reviews, speak for themselves. Thankfully, many of our Customers have taken the time out of their day to e-mail in and send pictures of their completed projects, to show us, after their hardwork, what beautiful gardens they have made.
It may seem small, but as a company that can now cover the majority of the United Kingdom, our Customers are the most important part of any idea, project or service that we provide.
Phone : 0844 822 3959
Fax 01785 330 837
Rock Salt Shop
12 Stafford Street